Support & communications
Talk to the desk that holds your file
General enquiries, account manager routing, emergency vault lock and law enforcement requests are handled through separate channels so nothing waits in the wrong queue.
Send a message
Account manager routing lookup
Enter your account reference or registered name.
Routing appears once a reference is entered.
Emergency vault lock requests
Monitored 24/7. Write "VAULT LOCK" in the subject line with your account reference; all cards, withdrawals and active sessions are frozen on written verification. FINVESTA is an email-only desk and never handles requests by telephone.
Law enforcement inquiry gateway
Subpoenas, preservation requests and seizure orders: legal@finvestapte.com. Include the issuing authority, matter number and a lawful process document. Acknowledged within one business day.
Corporate office — Singapore
Registered office
5 Shenton Way, #10-01 UIC Building, Singapore 068808
singapore@finvestapte.com
09:00 – 18:00 SGT
Client support
Email-only global support desk
support@finvestapte.com
24/7
Compliance desk
Singapore corporate and compliance operations
compliance@finvestapte.com
24/7 written support
Client services
Email-only support — FINVESTA never calls or takes calls
clients@finvestapte.com
Replies within your tier SLA
SLA response matrix
| Channel | Private | Institutional | Sovereign |
|---|---|---|---|
| Contact form | 24 hours | 8 hours | 4 hours |
| Verification review | 72 hours | 24 hours | 6 hours |
| Conversion request | Next desk window | 4 hours | 1 hour |
| Card issuance | 5 business days | 48 hours | 24 hours |
| Emergency vault lock | Immediate | Immediate | Immediate |